Kudos call3/2/2023 ![]() ![]() Everyone has been awesome since our transfer – I’m so glad we chose Community Link!” However, their services were big city with mortgage, auto, and other loans and services. When I ended at Community Link, it reminded me of the very small town bank I grew up with. I researched every bank and credit union in the area and narrowed it down to three. When the bank that we had been with since the 90s was bought out, we decided it was time to change our provider. She and everyone else were patient, professional, kind, quick but thorough, never pushy, and I truly feel that I have put my trust in exactly the right place. Jill Simcoe and the staff were beyond incredible. I couldn’t be more satisfied with this credit union.”Īs the result of a divorce, I had to make changes in my mortgage and my banking rapidly. There’s just no other place I would rather do business.” And they get the job done right every time. And my answer is simple: It just wouldn’t be the same. I don’t even live in the area anymore, and I have often been asked why I don’t just find a bank or credit union close to me. If I ever have questions, want to inquire about a new venture, or whatever the case may be, I know that all I have to do is ask and I am provided with a caring person ready to set aside time for me. The staff has always be a cut above the rest. I have been a member at Community Link since 1995, when I was a teenager. They are always very caring toward us and our children.” The rest of the ladies are wonderful also. She is the best loan officer, and I believe it is her calling and she is answering it. I call Jill a “miracle worker.” She manages to find a way to help out those that are struggling. I’ve never left without a smile on my face! They are always so nice and really good with my kids!” We hope that some of these words inspire you to give more compliments to customers in your customer service conversations.Want to give kudos to CLFCU? Whether it’s a personal story or a brief comment about your experience with us, we want to hear from you! Click here to fill out our brief online survey or stop by the credit union for a CLFCU Members Give Kudos Form. ![]() Then, it is key to make your compliments sound sincere and introduce them to the conversation in a fluid way. In our customer conversations, we should be listening out for these moments and taking the opportunities when that gold dust presents itself. ![]() There are always opportunities, in every conversation, where the customer gives you the chance to build rapport. “You have always got to be looking for that opportunity to deliver the compliment with that simple one-liner that will not only act as a compliment, but also show that you’re really listening to the information they’re sharing with you,” says Gavin.įrom this quote we realize that active listening can be a key component in giving compliments, making the soft skill even more valuable within the contact centre environment.įind out how to improve listening skills within your customer service team by reading our article: Top Tips to Improve Listening Skills on the Telephone Listen Out for Those Bits of Gold Dust So, according to Gavin Scott, a Customer Service Expert at Loaf Training, we must train advisors to be curious and demonstrate an interest and make sure the customer is willing and open to sharing information. This doesn’t happen when you are trying too hard to compliment someone. The compliment needs to land in the right way so it feels natural. We have put together a list of 25 great compliment words that can be used in customer service conversations to describe a customer’s personality: Here are some examples of the very best compliment words: 25 Complimentary Words to Describe a Customer’s Personality For example, “the carrots and potatoes complemented the ham I ate for lunch”. Not to be confused with complement words, which refer to how something completes something else. They are generally words to describe an aspect of somebody’s personality/life or to describe something that belongs to the person receiving the compliment. What is a ‘Compliment’ (Not a ‘Complement’)?Ĭomplimentary words are those that we use in a conversation to make the person we are talking to feel good about themselves. We have put together a list of over 150 examples of complimentary words for customer service to help your agents boost their conversation with friendly rapport – every time. Looking for some compliments to add into your call centre scripts? ![]()
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